Frequently Asked Questions

How do I prevent my candle from tunneling?

Candle wax has memory, so if you burn the candle for a short amount of time on the first few burns, the melt pool is likely to never fully reach the edge of the glass. We recommend burning your candles for at least 2-3 hours on the first burn to ensure a full melt pool that reaches the edges of the glass.

 

What should I do when there is a black ball at the end of my wick after burning?

This is called mushrooming. It is a normal occurrence with the brand of wicks we use. We recommend trimming your wicks to 1/4" between each burn. Wick trimmers are a great tool to have around the house if you burn candles often! If you don't have a wick trimmer handy, scissors or fingernail clippers will do the trick.

Why is the top of my candle rough, or bumpy after I burn it?

Rough tops after burning a soy wax candle are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is a feature of soy wax, and it just pays tribute that we use 100% soy wax in our candles. It does not affect the performance of the candle at all.

 Why is there a separation between the candle wax and jar?

These are known as "wet spots" or "popping" and happens when the wax cools faster in some areas than others. Part of the wax pulls away from the glass while the remainder adheres to the sides of the container. It does not affect the way your candle performs. Because we use clear glass containers you may at times see areas where the wax pulls away from the edge of the glass container, and this is perfectly normal.